Privacy Policy

Who we are

This website is run by Virtuoso Limited, trading as Virtuoso Music. We are the controller of the personal information described here.

Virtuoso Limited, a company registered in Scotland, registered office: 6 Macmath Gait, Edinburgh, EH17 8WJ. Email: [email protected].

Data protection contact: [email protected].

What we collect and why

• Enquiry and contact forms (catalogue sale, contact, distribution): your name, email address, company, role, the details you choose to share about your rights or catalogue, links, any optional financial information, and your message. We use this to reply and to assess your enquiry.
• Demo submissions: your name, artist or project name, email address, country, genre, role, the audio file or links you send, and your message. We use this to listen to and assess your music.
• Client login: your email address and password, handled by our client area provider. We never see your password in plain text.
• Cookies and similar storage: your cookie choices. See our Cookie Policy.

Our lawful bases

• Legitimate interests: replying to enquiries, assessing catalogues and demos, and running our business. We balance this against your rights.
• Steps before a contract: where you ask us to consider buying your catalogue or working with you.
• Consent: for optional cookies. You can withdraw consent at any time through Cookie settings in the footer.
• Legal obligation: where the law requires us to keep or share information.

How long we keep it

We keep personal information for three years from the date we collect it, unless the law requires us to keep it longer. Demo files and links: only for as long as we need them to assess your music.

Who we share it with

We share personal information only with service providers who process it on our behalf under a contract, and where the law requires it.

• Website hosting and forms: our website and form provider
• Demo file uploads: our file storage provider, once uploads open
• Email: our email provider
• Client area: our client area provider

International transfers

Some providers may process information outside the UK. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Your rights

You have the right to access, correct or delete your personal information, to restrict or object to how we use it, to data portability, and to withdraw consent where we rely on it. We will respond within one month. To use these rights, email [email protected].

Complaints

If you are unhappy with how we have handled your information, please email [email protected] first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes

We may update this policy. The date at the top shows when it last changed.